Privacy Policy

TradeLock LLC ("TradeLock," "we," "our," or "us") is committed to protecting the privacy of homeowners and trade professionals who use our platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit GetTradeLock.com or interact with our services.

1. Information We Collect

• Contact Information: Name, email address, phone number, and property address submitted through our quote request form.
• Service Request Details: Service type, urgency level, project description, budget range, and preferred contact times.
• Trade Partner Information: License number, insurance and workers' compensation documents, expiration dates, service trade type, and service area zip codes.
• Communications: SMS replies and email correspondence related to your service request or trade partnership.
• Usage Data: IP address, browser type, and pages visited collected automatically when you use our website.

2. How We Use Your Information

• To match homeowners with qualified, interviewed trade professionals in their service area.
• To send service request confirmations, lead notifications, and follow-up communications via SMS and email.
• To verify trade partner credentials including licenses, general liability insurance, and workers' compensation coverage.
• To track and enforce our 10-minute contact guarantee and 7-day estimate delivery standard.
• To collect homeowner feedback and ratings for trade partner accountability.
• To send compliance reminders to trade partners regarding document expiration.
• To improve our platform, services, and workflows.
• To comply with applicable laws and regulations.

3. SMS and Email Communications

By submitting a service request and checking the consent checkbox on our form, you expressly consent to receive transactional SMS messages and emails from TradeLock LLC at (984) 231-8899. SMS message types include:

• Service request confirmation messages
• Trade partner contact and lead notifications
• Project follow-up and status check messages
• Satisfaction surveys and review requests after project completion
• Compliance and document expiration reminders (trade partners only)

Message frequency varies based on service activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Opting out will not affect your ability to use our services.

4. Mobile Information and SMS Data Sharing

TradeLock LLC does not sell, share, or disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to deliver transactional messages directly related to your service request or trade partnership. No mobile opt-in data is shared with third parties for their own marketing use. Carriers are not liable for delayed or undelivered messages.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site usage:

• Essential Cookies: Required for the website and form submissions to function. These cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. Data is aggregated and anonymous. Opt out at tools.google.com/dlpage/gaoptout.
• Form Tracking: Our quote request form tracks submission sources (direct, referral, etc.) for internal reporting.

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

6. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in these limited circumstances:

• With Trade Partners: Homeowner name, phone, service type, and zip code are shared with the matched trade professional solely to fulfill your service request.
• Service Providers: We use GoHighLevel (GHL) as our CRM and communication platform.
• Legal Requirements: We may disclose information if required by law or court order.
• Business Transfers: Information may be transferred in the event of a merger or acquisition.

7. Lead List Policy

TradeLock does not purchase, rent, or use affiliate lead lists. All homeowner contacts have voluntarily submitted a service request through GetTradeLock.com and provided express written consent. All trade partners have been individually interviewed and onboarded by TradeLock.

8. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Data is stored within our GoHighLevel CRM platform, which employs industry-standard security measures. No method of internet transmission is 100% secure.

9. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Trade partner compliance documents are retained for the duration of the partnership and a reasonable period thereafter.

10. Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP to any message
• Request that we not sell or share your personal information

To exercise any of these rights, contact us at (984) 231-8899 or the email address below.

11. Age Restriction

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.